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Our Team and Our Values

7,000+ Employees Strong and Growing

Team member hula hooping at Desert Club Resort in Las Vegas, Nevada.Team member hula hooping at Desert Club Resort in Las Vegas, Nevada.

Our Team Member Family

One of the first things new team members notice here is the feeling of family. Everything we do revolves around our goals of strengthening families and leading the way in family travel.

We focus not only on creating meaningful experiences for our members and guests, but also developing our own family. We invest in passionate, high-performing team members who embrace our values, fuel our growth and want to be part of an authentic culture where you can really be yourself.

Our Guiding Values

  • A group of volunteers sorting food at Second Harvest Food Bank in Orlando, FL

    Caring

    We embody family, love our guests, grow together and give back.

  • Woman repelling down the side of a building.

    Courage

    We deliver, do what’s right, break down walls, are always ourselves and challenge the norm.

  • Woman sitting in a room with forrest wallpaper and books on a shelf.

    Creativity

    We think big, share ideas, embrace differences and have fun.

Our Executive Leadership

Our experienced leadership team is shaping the future of the company—and the industry—with a focus on innovation, customer experience, and supporting our family of team members.

Meet the Executive Team

Awards and Recognition

  • Excellence in Customer Service

    We’re proud to announce that our Owner Support team has been recognized by J.D. Power by providing “An Outstanding Customer Service Experience” for Phone support in 2022.

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  • ARDA Awards

    We were proud to receive 12 more industry awards at the 2023 American Resort Development Association (ARDA) Awards Gala. This includes earning an ARDA Circle of Excellence (ACE) Award, the highest level of excellence within the industry.

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  • Top Workplaces 2019

    We were honored to be named one of Orlando Sentinel’s Top Workplaces in 2019, an award based on employee feedback through an anonymous survey that measured workplace culture.

  • Spirit of True Hospitality

    IHG Hotels & Resorts Spirit of True Hospitality Awards – Two Holiday Inn Club Vacations properties, Sunset Cove Resort and Panama City Beach Resort, received an IHG Hotels & Resorts Spirit of True Hospitality Award for its 2021 accomplishments.

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In the Press

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See All News